8:00 AM – 9:00 AM |
Breakfast (provided) |
9:00 AM – 10:00 AM |
Opening remarks and keynote address
Keynote Speaker: Melanie Hilbert
Melanie Hibbert is the Director of IMATS (Instructional Media and Academic Technologies Services) & the Sloate Media Center at Barnard College, Columbia University. Since joining Barnard in 2015, highlights include serving as Co-Interim Dean of the Barnard Library & Academic Information Services (BLAIS) for 20 months during the pandemic, leading significant aspects of the shift to online learning for 3+ semesters; serving as a key administrator for initial operations for the Sloate Media Center, Design Center (Makerspace), Computational Science Center, and Movement Lab at the Milstein Center for Teaching and Learning; and currently she is involved with a number of Generative AI initiatives, task forces, and publications. Her video work has screened at places including the Harlem International Film Festival and the Center for Documentary Studies at Duke University. She has published in Educause Review, the Journal of Adolescent & Adult Literacy, the Journal of Online Interactive Learning, and authored book chapters related to social presence in online environments, video production in after-school programs, and VR/AR/360 media.
Hibbert holds a doctorate in education (Ed.D.), focusing on Instructional Technology and Media, from Teachers College, Columbia University.
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10:00 AM – 10:30 AM |
Break (refreshments provided)
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10:30 AM – 12:00 PM |
We built our own digital library system. Was this a mistake? Todd Digby (University of Florida)
The University of Florida launched the University of Florida Digital Collections in 2006. Since this time, the system has grown to over 18 million pages of content. The locally developed digital library system comprised an integrated public frontend interface and a production backend. As digital production processes changed, the system was modified to improve the backend, but the public interface became dated, and the technological architecture failed to keep up with system growth and the ability to present an adaptable and mobile-responsive user experience. In 2019, a decision was made to develop a new system, starting with decoupling the public interface from the production system. After an environmental scan of digital library technologies, it was decided not to use a commercial or open-source digital library system but to build our system in-house again. This presentation will examine our design decisions and experience in rearchitecting our digital library system and deploying our new multi-portal, public-facing system. A relatively new programming team, new to the library ecosystem, allowed us to rethink many of our existing assumptions and provided new insights and development opportunities. Using technologies that include Python, APIs, ElasticSearch, ReactJS, PostgreSQL, and more has allowed us to build a flexible and adaptable system that will enable us to hire developers in the future who may not have experience creating digital library systems.
Advanced Research Services Augmenting Digital Scholarship Support at UVic Libraries Matthew Huculak (University of Victoria) Rich McCue (University of Victoria)
This presentation offers a case study in building capacity around Advanced Research Services and Digital Scholarship in the university library using UVic Libraries as a case study. The UVic Libraries’ Digital Scholarship Commons (DSC) has developed a suite of workshops that attracts thousands of students year to year (in person and online), and we have recently joined the Canadian Certificate in Digital Humanities. Scaling this work has been a central concern of our team, and we have developed a group of instructors and methodologies that are new to traditional academic library instruction, which has allowed us to grow our services to the community. Moreover, our close relationships with colleagues at the UBC Research Commons and SFU, has provided us opportunities to create shared resources and GitHub templates to share our work and expertise. Three years ago, the DSC was incorporated into a new unit in the libraries, “Advanced Research Services.” This unit works independently under the direction of Lisa Goddard, Associate University Librarian, ARS, and Matt Huculak, Head, of ARS. The unit works closely with our Grants and Awards librarian to provide evidence syntheses, exhibit building, digital preservation, and other services to faculty and graduate students on campus. Thus, the DSC has taken on a new role of training librarian colleagues in tools useful to the grant-funded research enterprise. Our case study gives an overview of how these services have been developed, why they’ve worked in our local context, and how they might be implemented in other libraries across Canada. We examine both the successes and controversies that have shaped the DSC at UVic.
Planning higher, faster, stronger? Analyzing past tickets to inform future planning Jessica Lange (McGill University) Gagandeep Dhillon (McGill University)
Maintenance of library technology systems is a continual challenge and not always front and centre in technology planning. We know each year that our various systems will require maintenance and upkeep, but our planning efforts may focus on the upcoming new projects, developments, and deployments as opposed to maintenance activities. This can leave technology units feeling squeezed and relegate the maintenance of existing systems to an afterthought. This presentation will discuss an analysis project we undertook to address this issue.
To understand the existing ‘maintenance load’ of our library’s systems, we reviewed all past tickets in our JIRA tracking system over the course of a year. Tickets were grouped by system (e.g., institutional repository) and then roughly coded to see what percentage went to maintenance versus the development of new applications or improvements.
This helped provide a clearer picture of the maintenance load of each system. Using that as a baseline, we were able to plan for the coming year’s general maintenance efforts and determine which activities should take place in each quarter of the year. By determining how much resources and time was needed for maintenance and when, we were able to better anticipate how much time was available for new projects and developments. We hope these planning efforts will reduce staff stress, project overruns, and provide a more accurate picture of our unit’s capacity over a year. Additionally, this exercise highlighted how we track and document JIRA tickets, improving our categorization for future analyses.
This presentation will discuss this method of project planning, how it has been working so far, and anticipated future improvements for next year.
Technology Management as a Library Service: Insights from the Technology, Discovery and User Experience unit at UBC Library Barbara Sobol (University of British Columbia) Rebecca Dickson (University of British Columbia) Paul Joseph (University of British Columbia)
This session will explore the creation of the Technology, Discovery and User Experience unit to manage library technology at the University of British Columbia where systems support is provisioned by a centralized IT department. In exploring the organizational structure and roles, participants will gain insight into the possibilities of technology governance in a complex university library environment. We expect participants will have similar and different technology landscapes and will value reflecting on what is working well or could be improved in their own libraries.
In our context, technology management includes user experience, digital accessibility, discovery, metadata creation and oversight, rigorous demand management processes and abundant documentation. Centralized IT support includes technical support to create/install, maintain/develop and troubleshoot applications and systems. After a two-year pilot, the Technology, Discovery and User Experience unit was established and a fresh compliment of roles were developed and hired. With this structure, we use technology management as a layer between IT requirements for system support and end user (patrons or library employees) technology needs. This session will showcase our process for demand management by sharing a single project as a case study. We will also dive into the need for retroactive examination of legacy systems and approaches, the extensive role that consultation plays in our approach, and how we are leveraging this structure in support of a future-oriented set of priorities that include:
1. Supporting a transition to a new library management platform
2. Taking a holistic approach to re-envisioning our web infrastructure, with user experience as a leading imperative
As many other Canadian libraries are organized with centralized IT support, we expect our model to offer reflective insight and curious questions from the participants.
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12:00 PM – 1:30 PM |
Lunch (provided)
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1:30 PM – 3:00 PM |
Panel: Strategies for Managing Legacy Digital Collection Websites Nailisa Tanner (McGill University) Sarah Severson (University of Alberta) Tim Hutchinson (University of Saskatchewan) Craig Harkema (University of Saskatchewan)
Soon after web technology allowed for it, libraries began building and hosting digital exhibitions, collections, and research websites: the Library of Congress, for example, launched its first digital exhibition, Revelations from the Russian Archives, in 1992. Early iterations of such projects, frequently developed as independent sites, are now decades out of date. Decreased library budgets and staffing, increased security concerns, and developments in software have seen many libraries abandon or migrate legacy digital collections and exhibitions, moving instead towards centralized collections repositories and exhibition content management systems. However, there remain myriad technical, curatorial, and institutional factors that can delay or derail this work, and as a result, many libraries continue to support legacy digital collections and exhibition sites developed on aging infrastructure.
This panel looks at three different Canadian academic libraries in various stages of addressing the technical debt they have accrued in building and hosting digital collections and exhibitions. It brings together a group of libraries with distinct collections and communities facing similar challenges to discuss what kinds of legacy digital collections they have and what they are doing with them. The panel will take the format of a moderated Q&A structured around issues and themes that have emerged across these different institutions. Panelists will discuss the types of digital content they have historically been supporting, their collections and communities, and initiatives and approaches to their legacy digital content, as well as feedback received from user communities and emerging topics like the collections as data movement.
Accessible Archives: Why we don’t have them and why AI isn’t helping Mark Pellegrino (McMaster University)
A recent accessibility services request for a screen-reader ready version of a 16th century, handwritten, Latin-text book, forced us to rapidly engage with and explore optical character recognition (OCR) and accessibility software solutions which ended with a disappointing realization that despite great advances in AI recognition technology, the determining factor in producing accessible documents is still tremendous human labour. Experimentation revealed that AI-made OCR outputs from tools like Tesseract, Google Vision, Amazon Textract, or Transcribus, may be more accurate than ever, but are fundamentally incompatible with PDF authoring tools like Adobe Acrobat, or OCR verification tools like Abbyy Finereader, and cannot be integrated into a useful accessible PDF creation workflow.
The PDF format is critical for disseminating digitized archival content online. A PDF can retain the visual properties of the physical source object while simultaneously providing a digitized textual overlay (the OCR layer). PDFs also contain a lesser known hOCR (HTML OCR) layer which acts as a coordinate system, linking recognized characters to the portion of the image that they represent. Most commercial AI OCR tools produce extracted text, not an OCR overlay. Simply copying and pasting extracted text into a PDF with OCR authoring software breaks this coordinate system. The popular, open-source Tesseract OCR can create PDFs with an hOCR layer, or output hOCR as a separate file, but lacks the ability to embed TrueType font information. Therefore, the PDFs it produces cannot be opened with PDF editing or verification tools. Many independent developers are working to create tools that edit or correct hOCR files, but effective solutions for large scale projects do not presently exist. This incompatibility between OCR generation and editing means that without laborious manual human processing, our digital archives continue to not meet basic accessibility standards and lack meaningful discoverability.
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3:00 PM – 3:30 PM |
Break (refreshments provided)
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3:30 AM – 5:00 PM |
Can Vivo and Primo play nice? Integrating researcher profiles in the catalogue Matthew Fesnak (McMaster University)
McMaster Experts is a platform created for faculty, librarian, and researcher profiles, promoting areas of expertise, collating academic contributions, and allowing for data gathering and modeling across the university. It is based on VIVO, an open-source platform developed at Cornell University. In the past, the data from McMaster Experts was added to the library catalogue through a local note. This method does not provide much interaction between the two systems and has not been complimented with authority control as McMaster does not have staff dedicated to this role. Like many open-source initiatives from Cornell, VIVO allows for linked open data requests and responses, but McMaster has not taken advantage of these features thus far. I will be presenting a project to improve the integrations between VIVO and Alma, hoping for better results than examples of Victor Hugo the Venezuelan salsa singer being associated with Les Misérables. With a new bibliometrics librarian in place, we hope this project will improve the impact of researchers, build connections on campus, and improve our data in Alma. This presentation will go over technical details, project goals, failures and recommendations.
Web Accessibility is User Experience | User Experience is Web Accessibility: How building inclusive websites makes websites better for everyone David Kemper (McMaster University)
In the rapidly evolving digital landscape, libraries must ensure their online resources are accessible to all patrons. In this presentation, I will share insights on how we used design thinking and web accessibility tools to 1) increase our understanding of library users with and with no accessibility needs and 2) highlight the bond between web accessibility and user experience.
Design thinking was instrumental in empathizing with our users’ experiences. By understanding their needs, we identified pain points in their interaction with our web interfaces. Web accessibility checkers, meanwhile, provided us with a technical perspective, highlighting areas in our website that were not compliant with accessibility standards.
The combination of these tools allowed us to see the challenges faced by users and the means to correct most of those errors. The tools also allowed us to see the surprising relationship between web accessibility and user experience. We realized that an accessible website is not just beneficial for users with accessibility needs, but it enhances the user experience for all library users.
The presentation will delve into the relationship between web accessibility and overall user experience. Participants will understand that improving web accessibility is not just about compliance with standards, but it is also about enhancing the user experience for all users.
By the end of this presentation, participants will understand the importance of considering all users’ needs in the design process and how this inclusive approach benefits everyone.
When Two Become One: Harmonizing Library Technologies for a Seamless User Experience Lillian Hogendoorn (University of Toronto) Susan Bond (University of Toronto)
Our institution’s digital library appears from the outside to be a single unit, but in reality, our structure comprises two distinct entities: the discovery layer and the web infrastructure, which are managed by distinct administrative units, the Collection Development Department and the Information Technology Services, respectively. Despite their separate management structures, users perceive them as a unified entity, complicating their navigation and interaction with our services. We address this issue by adopting a proactive approach, fostering regular communication between the Discovery Systems Librarian and the Curator of Digital Experience Librarian. At the heart of our approach lies a commitment to agility, empowering us to break down barriers, drive innovation, and create a seamless user experience. Through weekly meetings, we discuss ongoing and proposed changes, explore possibilities for seamless transitions between systems, and identify opportunities for improvement. This collaborative effort enables us to anticipate challenges, preemptively address issues, and develop user-driven solutions that transcend the technical limitations of each individual system. In our presentation, we share insights gained from our agile approach, highlighting the pain points, opportunities, and lessons learned along the way. From subverting existing structures to fostering collaboration across teams, we demonstrate the power of embracing flexibility and innovation in library technology management.
Building a User Experience Unit at a Large Academic Library Caeleigh Steier (University of Alberta) Natasha Nunn (University of Alberta)
The University of Alberta Library now has a user experience team! The establishment of our new User Experience (UX) Design & Planning Unit represents a strategic response to the evolving needs of our students and faculty. This presentation explores the challenges of implementing a UX unit – detailing the rationale behind its inception, the methodologies employed in its development, and the transformative impact we hope to have on our library services. We will highlight the collaborative efforts required to foster an accessible and user-centric culture within our library organization. Our unit consults with leaders and subject matter experts from across the library and engages with patrons to co-create solutions. To support the library’s digital user experiences, we also work closely with developers, system administrators and other technical teams. Our UX unit will play a central role in guiding the upcoming migration from a legacy system to a new service platform. This ambitious, multi-year project will require input and ongoing participation from our entire library community. By sharing our experiences, successes, and challenges, this session aims to inspire and empower fellow librarians and information professionals to embark on their own journey towards prioritizing user experience within their institutions.
Lightning Talk: Hej! Using IKEA’s Design Thinking Approach to Enhance Library User Experiences David Kemper (McMaster University)
There is more to IKEA, the Swedish furniture behemoth, than flat-packed tables and chairs and delicious plant, veggie, and classic meatballs. No, really. Hidden (in plain sight) are nods to design thinking, an iterative design process that serves to better understand user needs and conceive solutions in novel ways that meet and exceed user expectations.
In this lightning presentation, I highlight the simple ways IKEA uses design thinking (often scattered across its maze-like stores) and how libraries can follow similar approaches to shape digital and physical user experiences.
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5:00 PM – |
Social activities |